Standard Delivery- your order should arrive in 3-5 working days

Next Day Delivery- your order should* arrive the next working day if you have ordered before 2pm on a weekday. Delivery is excluded on public holidays. Next Day delivery is only available for UK Mainland. If your postal code is out of this area and you have chosen this service your order will be put onto our Economy Express service and you should expect to recieve it within 2-3 working days depending on location.

*Please note although the service is next day, it isn't a guaranteed.

These timings are only for UK delivery. If you have ordered from overseas delivery may be a little longer.

You will receive an email notification confirming when your order has been despatched (if you haven't received it please check your junk/spam folder as it may be hiding in there).

We kindly ask that you allow up to 7 working days for delivery to be made. Should it exceed this time frame please contact us and a member of our team will look into this.

It is very important to us that you receive your order, please remember to be kind to our team when contacting them

We strive to despatch orders within 1-2 working days however this may take a little longer during busy periods.

You will receive an email notification confirming when your order has been despatched (if you haven't received it please check your junk/spam folder as it may be hiding in there).

If you have placed an order before 2pm for Premium Next Day delivery, your order will be despatched the very same day.

If you have placed an order that contains pre-orderable items your whole order will be despatched together when stock is available on the delivery service selected at checkout.

If your order contains our made to order Large Decals please expect more than one delivery.

Please note we do not despatch orders on a weekend or public holidays.

We offer a 30-day return policy, meaning you have 30 days from receiving your item to return it.

Should you wish to return your item we kindly ask that you follow the below steps:

❄Email hello@snowwindows.com with your purchase order number and reason for return.

❄Package your items up. All items must be returned in the same condition that you received it, unused and in original packaging.

❄Once received our team will work to process your return and action a refund or exchange. Please allow up to 14 days for your return to be processed.

If an item is returned to us damaged, used or in an unsuitable condition we reserve the right to refuse refund and we may have to send this back to you (and ask you to cover the additional delivery costs). All items are inspected upon return, in order to receive a refund we ask that all returns must be in the same condition that you receive it unused and in it's original packaging.

We do not accept returns for unwanted items after the relevant returns period has passed, if you attempt to make a return we may have to send this back to the original delivery address and ask you to cover the additional delivery costs.

*Please note shipping fees for returns are payable by the customer

If you wish to add, change or remove an item from your order please contact us immediately and we will try our best to accommodate your request.

Our Customer Success team operate until 18:00 Monday-Friday, if your query has come in after this time please do not panic, your request will be picked up on the next working day.

If you wish to add an additional item to your order, we will require the additional payment to be made before this can be despatched.

Unfortunately we are unable to amend your order after it has been despatched.