Order Issue
I've Received An Incorrect Item In My Order, What Do I Do?
We are sorry if you have received an incorrect item, we want to get this resolved for you as soon as possible.
If one of the items you have received isn't what you have ordered we will ask that you contact us immediately. We will ask you to return the item back to us, please keep hold of your proof of return as we will need this to refund you the return postage.
I Have A Missing Item From My Order, What Do I Do?
We are so sorry if you have an item missing from your order.
Please contact us immediately and we will work to get this resolved for you.
I've Received A Faulty Item, What Do I Do?
We are so sorry if you have received a faulty item.
Please contact us immediately and we will work to get this resolved for you. You may be asked to provide photos, please have these ready when you contact us.
I've Received My Parcel But It Is Damaged, What Do I Do?
We are so sorry if your order has been received damaged. We take great pride in ensuring our items are securely packaged, however sometimes damages can occur during transit.
To allow us to investigate this further please contact us with photos of the delivery. We will need a photo of packaging as well as the items inside as this will be proof it was damaged during transit.
My item isn't what I expected, what do i do?
We are sorry you feel the item you have ordered isn't what you expected.
Please contact us and the team will help resolve the matter, alternatively you can follow our return process below.